AltaMed Pico Rivera Adult Day Health Care
Overall Rating 3.3 / 5.0 ★★★★★
Honor Leads To Success★★★★★ 2 weeks ago
Being late to any medical facility disrupts thier whole day. I always arrive up to one hour prior to my appointment and have never had a problem. Every time I go, I get the "Red Carpet Treatment" from Dr Carlos Perez Rodriquez and his wonderful assistant Juanita. Juanita is so sweet and caring. She always has a smile on her face. She's gentle when she checks my blood pressure and most of all when she does my bloodwork. She knows her job very well and shes very efficient. Dr Carlos Perez Rodriquez is a true gentleman. Always very caring and an excellent listener. It is truly a Blessing and Honor to be served by Juanita and Dr Carlos Perez Rodriquez ? I would also like to give praise to Tatania (Full of life), Sonia Ibarra, for operating this location with precision and professionalism and Omar (Quiet, but does a great professional job). Front Desk: The fortunate gentleman that sits next to two of the nicest ladies does an exceptionally great job. He maintains the same caring tone with every patient. I've seen the same qualities with the young ladies that sit next to him. It's obvious that they love thier job. Thank You so much AltaMed for hiring the right people to bring us comforting care with many smiles ?
Yessica Torres★★★★★ 2 months ago
Good morning beautiful hope you guys are Clinic
Pat★★★★★ 2 months ago
I see Jill Runas N.P. Unlike many GP's, Jill always makes the time to listen to me, discuss her professional advice and tailor medical services to my specific needs and desires. I leave her office feeling I have a voice in my medical care, my concerns are being addressed and I am very much a part of my medical care decisions. I am not being told/talked at, expected to follow directions without having a say and dismissed. I recommend Jill Runas to anyone who wants to be an active participant in their medical care. The staff at this location have always been helpful and courteous and it is why I switched to this location from the Slauson location. Changes this year have increased the volume of patients seen at this location and wait times for checking in and to be seen have increased as well. So has the ability to actually speak to someone on the phone at this location. You can no longer reach the office by phone, the numbers were all disconnected. Now all calls are routed to a call center. The call center has difficulty reaching staff on site, nor do they have ability to make phone calls outside of their intra office computer driven communication. I'm other words they can not call patients back. At least that is what the phone representative told me. It took a week for a phone request through the call center for a call back from the doctor to go through. The doctor never actually phoned me, but my request for a Rx refill was honored. I believe the call center to office communication failure was due to the call center's office sole means of communicating being through computer hosted calls (they no longer use actual phones). Needless to say the changes are a disappointment for the long standing patients who were accustomed to reach the office directly and not having to go through a middle man call center that's inefficient due to infrastructure changes. It's obvious services have declined at this Altamed location due to corporate's bid to generate more profit from this location by increasing patient volume, increasing staff productivity by cutting back on patients ability to communicate affectively with onsite medical staff and office administration and implementing a flawed intra-office communication infrastructure. Prior to the changes described above I would have given this location five stars.
Mely Sanchez★★★★★ 8 months ago
Discriminated. I had an appointment yesterday at 9:20am. I got there about 5 minutes late. The receptionist said i was late and would check in with the office to see if the can still see me. They said yes so she then tells me theres 2 people ahead me. I see about 4 people called so i decided to leave. I felt discriminated cause i was white and because i was late 5 min. Even when u have an appointment and your there 15 minutes early they call you 30 minutes after and they want to complain im there 5 minutes late. Not worth my time
C. Lee★★★★★ 9 months ago
The guy who was working in one of the front desks insinuated that I was lying about my grandmother (the patient) having Alzheimer's, an illness that her family sees the effects of on a daily basis. She has been diagnosed by her doctor.